Returns and Refunds Policy
We are committed to providing you with high quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If for any reason you are not satisfied with your purchase, please contact us at info@selano-il.com.
Cancellation policy
Changes or cancellations to the order must be made within 24 hours of the order being placed. After this time frame, we may no longer be able to fulfill your request as the order will already be in the processing stage. If you cancel your order within 24 hours, we will process your refund within 10 business days.
Returns and Credits
We offer a 30-day return policy for unused items returned in the original packaging. However, we do not return any item that has been used, worn or damaged as a result of normal use or abuse. If you return an item that has not been approved by our team, without a valid reason, or is outside the 30 day period, we reserve the right to charge up to 25% of the purchase price.
To initiate a return, send an email to info@selano-il.com within 30 days of delivery with your order number and the reason for the return. All returns must be approved by our staff before the product is sent back to us. Items must be returned in their original packaging and in undamaged condition. In use. Please include your order number and shipping name in your return package to help us process your return quickly. Customers are responsible for shipping costs unless the item is damaged upon receipt. We do not refund shipping costs.
After receiving your return, it may take up to 10 business days for us to inspect your item(s). Once we have confirmed that all returned items are in good condition, please allow up to 40 business days from the date we approve the return. If you do not receive your refund after we confirm it has been processed and returned successfully, please contact your financial institution.
We do not return items that have been used, worn or damaged as a result of normal use or abuse.
All returns will be processed in ISL, the same as the original purchase. Customers are responsible for any charges related to foreign currency or transactions.me exchange rates as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
Product problems
We take product safety seriously and encourage our customers to use our products safely and responsibly. Follow all instructions for use and precautions provided with your product and all resources available on our website. Failure to do so may result in damage or injury for which we cannot be held responsible and any refunds or exchanges received will be at our discretion. If you experience discomfort while using our products, please stop using them immediately and contact us at info@selano-il.com. We will assist you with any concern or question.
Defective items
We take great care in packaging our products to prevent damage during shipping. We consider an item defective if it has a defect or if the product is physically broken. Damaged packaging caused during shipping, such as socket boxes, etc. with a product in good condition, is not considered damage.
If your item arrives damaged, please notify us within 48 hours of delivery. To report a damaged item, send an email to info@selano-il.com and attach a clear picture of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, exchange or accept returns for items damaged by normal use, wear and tear or abuse.
Transport and delivery
Although we will endeavor to deliver your order on time, we cannot be held responsible for any shipping or delivery delays beyond our control, including those caused by the courier, customs or other factors and issues that arise during delivery. If you experience any problems with your shipment, please contact the courier directly for assistance. We are not responsible for lost, stolen or delayed packages.
fraud prevention
To protect against fraudulent activity, we check all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.
Cancellation policy
Changes or cancellations to the order must be made within 24 hours of the order being placed. After this time frame, we may no longer be able to fulfill your request as the order will already be in the processing stage. If you cancel your order within 24 hours, we will process your refund within 10 business days.
Returns and Credits
We offer a 30-day return policy for unused items returned in the original packaging. However, we do not return any item that has been used, worn or damaged as a result of normal use or abuse. If you return an item that has not been approved by our team, without a valid reason, or is outside the 30 day period, we reserve the right to charge up to 25% of the purchase price.
To initiate a return, send an email to info@selano-il.com within 30 days of delivery with your order number and the reason for the return. All returns must be approved by our staff before the product is sent back to us. Items must be returned in their original packaging and in undamaged condition. In use. Please include your order number and shipping name in your return package to help us process your return quickly. Customers are responsible for shipping costs unless the item is damaged upon receipt. We do not refund shipping costs.
After receiving your return, it may take up to 10 business days for us to inspect your item(s). Once we have confirmed that all returned items are in good condition, please allow up to 40 business days from the date we approve the return. If you do not receive your refund after we confirm it has been processed and returned successfully, please contact your financial institution.
We do not return items that have been used, worn or damaged as a result of normal use or abuse.
All returns will be processed in ISL, the same as the original purchase. Customers are responsible for any charges related to foreign currency or transactions.me exchange rates as the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.
Product problems
We take product safety seriously and encourage our customers to use our products safely and responsibly. Follow all instructions for use and precautions provided with your product and all resources available on our website. Failure to do so may result in damage or injury for which we cannot be held responsible and any refunds or exchanges received will be at our discretion. If you experience discomfort while using our products, please stop using them immediately and contact us at info@selano-il.com. We will assist you with any concern or question.
Defective items
We take great care in packaging our products to prevent damage during shipping. We consider an item defective if it has a defect or if the product is physically broken. Damaged packaging caused during shipping, such as socket boxes, etc. with a product in good condition, is not considered damage.
If your item arrives damaged, please notify us within 48 hours of delivery. To report a damaged item, send an email to info@selano-il.com and attach a clear picture of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, exchange or accept returns for items damaged by normal use, wear and tear or abuse.
Transport and delivery
Although we will endeavor to deliver your order on time, we cannot be held responsible for any shipping or delivery delays beyond our control, including those caused by the courier, customs or other factors and issues that arise during delivery. If you experience any problems with your shipment, please contact the courier directly for assistance. We are not responsible for lost, stolen or delayed packages.
fraud prevention
To protect against fraudulent activity, we check all billing and shipping addresses to ensure they match the information on file with the payment processor. We also monitor all transactions for suspicious activity and may request additional information from the customer to verify the transaction. If we suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer immediately.